On seven/19/2013 I flew by way of American Airways from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Really worth airport. I had the worst experience I have at any time had With all the American Airlines Associates there and Once i known as purchaser service they ended up no help either. Initial, a single of the Associates sent us to the wrong gate; I had to check with a consultant wherever our flight would be departing from simply because a gate quantity was not on my boarding pass. We went to your gate instructed and had been sent to the incorrect gate, due to the fact we were at the incorrect gate we didn't listen to our departing flight info resulting in us to miss our flight. We went for the counter requesting a status of our flight since we had read practically nothing, one AA attendant in the station wasn't prepared to glimpse anything up simply because she was typing or doing another thing. I discussed to her that it absolutely was vital since we could overlook our flight. She didn’t treatment. Though there was a long line of people waiting around to talk to the only AA rep available. I waited in line for as long as I could, I then noticed an AA consultant walking by and I ended her for help, she said there was practically nothing she could do and despatched us to a different AA desk. We went to that desk and we have been informed our plane was proper there outside on the brink of just take off Which they would not let us within the plane for the reason that if they known as the AA Reps about the aircraft and check with them to watch for us it helps make Everyone nuts?
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My situation was a bag which was overweight. One lady retained expressing I could only consider 50 lbs, regardless if I told her I was joyful to pay for overage prices. This other lady was not way too helpful. On the other hand, Nina Kong went actually from her approach to help me… contacting for details, hunting items up…she even helped me move the bag to a safe area though I went via it to determine if I could rearrange and pull some weight out.
I have generally been a loyal client to AA and do not believe any of your buyers must be handled With this way!
In April 2014 I had been supplied a voucher for helping having an unwell client on certainly one of yur flights. Regretably because of some unexpected instances I have not been capable to use the voucher.
never ever ever obtained these types of weak service and a firm that merely doesn’t care about there paying buyers
In case you are pleased with your small business, and even have a head of attempting to work inside of a thrifty method. This shows that you will be quite challenged in executing this to start with.
Seeking to adjust a reservation date for the last three days/evenings. Every single agent We've got gotten has possibly transferred us out of our contact developing One more hrs wait or has hung up on our phone.
Should you took some time to hire qualified men and women to work in your Airways then Most likely you wouldn’t be while in the economic wherewithal that you just’re experiencing. Probably you wouldn’t have to persistently oversell your seats in order that passengers boycott your airline and use other additional highly regarded and reliable corporations for example Southwest or United.
To lower the quantity of documents returned, far more precise look for criteria really should be entered. For example, in the event you enter the name
Every so often you discover a person who certainly do The task They are really paid out to try and do. I not just uncovered one particular , I discovered several at American Airlines .Whilst traveling 01/25/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo carry on on the gate, I wasn't authorized from the plane to retrieve it since the door was closed as well as jetway eliminated.
traveling from Miami to Lima on Saturday March 21 even when I reserve the seats upfront I bought the final row on the right aspect via the window plus the seat didn't go generating my flight hard ., on just how back again on flight # 918 the service was worst. from the sign in I had to open up my suit situations to even up the weigth . After i give to pay for the 3 added kilos they make an effort to cost me $ one hundred eighty.00per suit scenario. keeping away from to pay $ 480.00 I needed to go on he floor to move about my belongins ,I had to return to the counter due to the fact out seats ( we ended up # 10 on line at sign in ) have been separates, after that we had to maintain walking to the gates as the counter personnel never gave us the gate variety, ( Once i question concerning the gate info to a different amercian ailines employee in gate 26 he pointed to your gate screan ) this time the seats felt more compact that typical , the foodstuff was terrible, the bread was so really hard , the lettuce on the salad seem previous , I returned the food items a similar way which i received it, The sunshine turns off when im examining severeal instances which i experienced to keep my finger on the switch to continue reading immediately after five awful hours I received to the conclusion which i wont vacation on American Airlines yet again
no. 0012309351902 from SNA to DFW. I was issued long run flight passes good for any calendar year. I'm composing to ask for which you waive the $200 transfer cost when I'm able to utilize the passes.
On October twentieth of the calendar year I had the unfortunate chance to fly American Airlines from Myrtle Beach front to Jackson with the final leg becoming from Washington the Jackson. This was an 8 pm flight (AA3879) which ought to have been a tranquil and fairly calming flight At the moment of night time but was turned into pure misery by a rude and unhelpful attendant. I didn’t get her identify because her tag was turned backward but because she was the only attendant over the airplane her identification shouldn’t be as well hard to sort out. As I create this I recognize the futility of my complaint for the reason that I will arrive off sounding like a disgruntled passenger who exaggerates a story to make some extent. Be that as it could, I will inform you what happened understanding the fellow sitting down close to me and the women through the aisle can affirm what I say. The two females across the aisle perform with me and as we deplaned designed the remark that “she certainly experienced it in for youâ€. I manage a Unique investigations device for an insurance provider. We had absent to Myrtle Seaside for the seminar and needed to return as a result of Washington. Our flight was not whole but was almost certainly 80 to 85 p.c of ability. I had the aisle seat of 10C. My seatmate was a nice young male that I might describe as durable. He was all-around 5 foot nine More Bonuses inches and weighed 350# or so. He did all he could to confine himself to his space permitted but some points just don’t get the job done. The center armrest not just wouldn't appear down but could not even be noticed since it was halfway of his proper shoulder. Regardless that I am not substantial, I had to sit down at an unpleasant angle to fit inside the seat simply because his ideal side would've been at the rear of my still left shoulder if I made an effort to sit Usually in the seat. My system was to ensure the plane had boarded In order not to acquire someone else’s seat and afterwards shift to a far more comfy seat. I'd my eye on the window seat two rows up which was an exit row. A smallish Girl sat in the aisle seat and we would have all been comfy. Here is where by issues disintegrate. As I had been waiting for the doorways to close I was hunting up the aisle and seen the attendant go above to Stacy Pickering, our condition auditor who I happened to grasp, and say a little something to him and motion to an vacant row several rows guiding him. He thanked her and got up to maneuver on the seat the attendant pointed him to. I heard the doors close and a few minutes later on the attendant walked into the again and I requested if the plane was thoroughly boarded.