I am writing to express my disappointment with my the latest excursion. I manufactured arrangements via American Airways to ensure that I could use my details and I had been pleased with that. I obtained an excellent price. Due to an unexpected and unfortunate safety breach at Albany Airport my flight to Norfolk was delayed two hours. We rebooked to Newport Information in lieu of Norfolk to acquire there at an honest hour. Our luggage on the other hand went to Norfolk. We rented a vehicle and picked our luggage.About the return flight and checked our baggage and then acquired an electronic mail from YOU telling us of the hold off and according to the knowledge YOU provided we rebooked into a later on flight.
I value you're under-going a merger and some personnel might be a lot less than thrilled, but this Mind-set shouldn't be obvious for your consumers who are merely calling to get some help.
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I have already been over the cellular phone for 3 hours trying to take care of a difficulty where my bag was break up open and my possessions lacking.
When checking in at IAH, the staff guiding the AA desk were all chatting and speaking about vacation. They seem aggravated that we had numerous bags. The additional perform was getting in their way. This was not the way in which I envisioned to get started on my excursion.
You will find there's middle aged African American girl with a short hair Slash and Eyeglasses at your Philadelphia Airport place who refused to give me her entire name Once i requested it because of her despicable Angle. She finally instructed me her identify was “D†and hid her title badge as she stated this. “D†doesn't have earned a position in shopper service and particularly not inside your top quality sign in spot exactly where I encountered her. As I rushed past the very long TSA line for the self service ticketing counter with only forty minutes until finally my flight departed I had been pleased to check it out find out there was a totally free kiosk. I began to retrieve my reservation and halfway through this process “D†walked as many as me and stated “This really is for firstclass travellers only†I appeared up within the screen confused since there wasn’t any indication or indicator the kiosks have been firstclass kiosks and additionally I wondered how “D†realized I had been or wasn't top quality and why she would make this kind of an assumption. I replied “Excuse me?†“D†condescendingly mentioned “These kiosks are for top quality travellers onlyâ€.
We are quite pissed off seeking to learn about our edge miles. Account figures BBB88568 and 18NH898. We have been scheduled to fly to India March 2012 and all flights to India were being canceled. We must know our miles position and when any miles have been canceled we'd like them reinstated.
I used to be privileged more than enough to be on board American Airlines Flight #32 (LAX – JFK) on labor day….my spouse and i have been seated separately…we experienced a Demise during the household and were about to nyc for the funeral…….
I am at this time with a flight from JFK to LAX on American Airlines (flight 0019) and was Particularly frustrated which i Practically missed the flight due to terribly Prolonged traces to obtain as a result of stability. For my 11:00 struggle, I arrived within the airport at nine:forty five — happy to own a good amount of time for you to reach my gate, or so I thought; I hardly created it around the flight and I had been the last 1 during the doorway without having time to get water or utilize the restroom.
Upcoming, we would want to reassure you that we value all feedback. We Fortunately share compliments with the staff who gain them. Remember to be assured that we also are devoted to answering each grievance we receive, in addition to a consultant from our department will get back again for you at the earliest opportunity.
We bought spherical journey connecting flights through Charlotte from Boston to Aruba for eleven/28/2015. We paid additionally for your personal “more space†seating. No exactly where were being we knowledgeable that these “extra space†seats didn't provide a reclining possibility. Once we arrived in Charlotte, we boarded flight 874 only to b instructed through the Captain that he required to do some “program maintenance†that might have a “jiffy†ahead of we still left, since he “would not be able to go away Aruba in time†if he waited to get it carried out accomplished there.
Two months ago we obtained the horrible news that our 12 year aged grandson were strike by a truck and killed. We needed to get from PA to CA as swiftly as possible. It was Thankagiving week, the worst 7 days with the 12 months to travel by Hotwire, we were being in a position to get reservations the next morning on American, not the airline on which we generally vacation.
no. 0012309351902 from SNA to DFW. I was issued foreseeable future flight passes fantastic for a year. I'm crafting to ask for that you waive the $200 transfer charge when I'm able to utilize the passes.
So bottom line…..Unless of course you return to me with some sort of thought, you’ll never ever see me once again.